Please get in touch if you have any questions, feedback or just want to get to know us better. You can contact us here, or by sending an e-mail to hi@nordfolks.com and we will get back to you as soon as we can.

We look forward to hear from you!

Questions and answers

1.When will I receive my product?

Delivery time for most of our products are 3-6 weeks. Due to the Covid-19 situation, we can from time to time experience delays on some of our products. Luckily, most of our orders are delivered as normal, in spite of the difficult situation.

2. What happens after I have placed my order?

Shortly after placing your order, you will recieve an automated answer confirming that your order has been registered. 
We will send you an e-mail within two business days with an estimated delivery date.
You will get a new e-mail when your products has been sent, with a link to DHL's follow-up delivery app.

If any delay occur, we will contact you.

3. Where will my new Nordfolks products be delivered?

Our delivery partner DHL will deliver to your doorstep. In some cases, they will offer a pick up point as an alternative.

4. How much will the shipping costs be?
Free shipping worldwide on all* orders when shopping for a total of 170 € or more.
35 € world wide on orders less than 170 €.
 
*All products except the “Presence Table”, which comes with an additional shipping cost at 150 euros. Due to the materials, weight and size, this product require an especially careful transport.
 
5. Will I get any additional costs like customs and VAT?
Custom fees and VAT will be invoiced from DHL after your shipment has arrived in your country. The invoice relates purely to import duties and other applicable government taxes in the country of your address. DHL pay these duties on your behalf in order to comply with Customs regulations, and to ensure your goods will be delivered without any import related delays.

6. Size and weight of the package?
Shortly after you place your order, we will send you an confirmation e-mail with the size and weight, and an estimated delivery date for your purchase.

7. My order is damaged, what now?
Please inspect your order upon reception and contact us at hi@nordfolks.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please notice that products that are made to order cannot be returned. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, the receipt or proof of purchase, and in its original packaging. Please note that the customer will be charged for the return shipping.

To start a return, you can contact us at hi@nordfolks.com
 
9. I regret my purchase, what can I do?
If you regret your order before it has been shipped, please let us know and we will help you with a cancellation.
Customers making purchases from the web shop are entitled to return the goods without stating a reason by sending back the goods within 14 calendar days counted from the day after you recieve your delivery. This do not apply for items made to order.  

Other questions?

For further questions , please do not hesitate to contact us: hi@nordfolks.com

Or, you can get more information reading our terms and conditions.